• Upgrade VisualSP app for Microsoft Teams

    Follow these directions to upgrade the VisualSP app for Microsoft Teams to the latest version. 1. Search for the VisualSP app in the Microsoft Teams app store 2. Click on the VisualSP tile 3. Click the Open button 4. Click the About link 5. Click the Upgrade button 6. The VisualSP app should now be…

  • Using the Help tab

    VisualSP is incorporated into the SharePoint ribbon interface through the Help tab. Click the Help tab to expose the help items that are available for the current context in which you are working. Click on an item to view it. A dialog box will open displaying the help item you…

  • Guidance filling complex forms

    End users often struggle when filling complex forms. VisualSP Online can be used to help guide users interactively when they are filling out the form.  

  • Plug n play Tier 1 support for end users

    VisualSP provides plug n play tier 1 support for end users of SharePoint, Office 365, and any other browser-based application such as Salesforce and Google sites. The VisualSP help tab follows the user around wherever they go providing them the in-context and on-demand help they need where and when they...
  • Add visualsp-online.sppkg to SharePoint App Catalog

    When using the VisualSP Online Installation Wizard, to provide support for New Experience (Modern UI) pages you must add the VisualSP Online Extensions application (visualsp-online.sppkg) file to the SharePoint App Catalog and mark it as available to all sites. To do this, follow these instructions. Click here to download visualsp-online.sppkg Visit…

  • Is VisualSP Classic TLS 1.2 Compliant?

    VisualSP Classic uses the transport layer and certificates that are used in the web applications on the SharePoint farm in which is is installed. It does not make use of its own certificates. The following TechNet articles will help you verify that your SharePoint farm is TLS 1.2 compliant: Enable TLS...
  • What Happens When ‘Block New Users’ Is Enabled?

    This article will help you understand the end user experience and the administrative responsibilities when you choose to have the Block New Users feature enabled on your VisualSP Online Subscription. The end user experience when ‘Block New Users’ is enabled Blocked users have a different experience than unblocked users. All…

  • Troubleshooting Analytics in VisualSP Classic

    Confirm that VisualSP has been deployed to this particular web application. In Central Administration: Go to System Settings > Manage Farm Solutions. Click on the sharepointvideos.visualsp.wsp solution. Look in the Deployed To section In IIS: Locate the web application on which VisualSP Analytics is not working. Expand the _vti_bin folder....
  • Managing Permissions

    VisualSP allows for 3 types of administrators. This hierarchy is based on the range of permissions and roles allocated to each type. To manage permissions, go to the Manage My Subscription page and make changes under the Permissions tab. From any page where VisualSP is activated, click on the VisualSP...
  • VisualSP Help System Versions

    The VisualSP Help System comes with three versions to choose from: Express, Standard and Enterprise VisualSP Express VisualSP Standard VisualSP Enterprise Contextual help through Help tab X X X 105 videos, reference documents and tip sheets X X X VisualSP web part X X X Customize with your own content...