• Create a Help Item that will Auto Show on Load with Every Page Visit

    Scenario: You have a Human Resources page where you would like to display a notice every time a user visits the page.  Solution: VisualSP can be configured to display a help item multiple times in the Auto Show on Load configuration area in the Load Behavior section of the Editor window. All...
  • “The application catalog does not exist” error

    Scenario You are using the VisualSP Configuration Wizard. When it reaches the step for Validating Information you see this error: "The application catalog could not be accessed: The application catalog does not exist." Solution: Create an app catalog in your SharePoint Admin Center. Visit your Microsoft 365 SharePoint Admin Center In...
  • Minimum Requirements

    OS Minimum Requirements There are no minimum requirements for operating systems. Which browsers work with VisualSP VisualSP supports several commonly used web browsers, such as Google Chrome, Internet Explorer, Mozilla Firefox, Apple Safari, and Microsoft Edge on desktop operating systems. However, certain web browsers can cause some VisualSP functionality to…

  • Creating a Multi-page Walkthrough

    With VisualSP, you can create a walkthrough that steps through multiple pages. Sample Challenge I would like to create a walkthrough that guides the user from a SharePoint site home page to the Document Library page to upload a document.   Solution From the VisualSP Help window > Admin menu,...
  • Getting Started for VisualSP Subscription Admins

    This support article is targeted toward new customers of VisualSP, specifically: The IT team who will be deploying VisualSP across your organization, and Users who will be administering VisualSP as the Subscription Administrator IT Team VisualSP can be installed, or deployed, in a variety of ways. Your deployment approach will...
  • Configuring a Delay in a Help item

    Scenario You have created a walkthrough with a step that is attached to an element in your application that appears when the user clicks on a link. However, that step doesn't appear when you preview the walkthrough. This happens because the target element for the next step has  not loaded...
  • How to Embed a Microsoft Stream Video in a Help Item

    When you use a video from a streaming service like Microsoft Stream, there is an embed code you need to grab that you will use in the creation of your Help item. In your Microsoft Stream application, open up the video you would like to use in your VisualSP Help…

  • Uninstall the Browser Extension

    If you need to uninstall the extension, the steps are below. However, we would love to hear from you to understand the reasoning for uninstalling it. Reach out to us at any time and we’ll be in touch ASAP! Internet Explorer To Disable the extension: Click the gear icon in the…

  • Subscription Admins, App Admins and Editors – what they are and how to add them

    As a Subscription Administrator you can delegate roles to members of your team to help manage VisualSP. There are three roles in VisualSP: Subscription Administrators have full access to the subscription and can specifically do the following: Manage users Manage permissions for all app scopes and create/delete security groups for...