You may have already tried using AI tools like Copilot or ChatGPT to ask how-to questions about Microsoft tools, but probably with mixed results. When compared to traditional search engines, it’s great to have a tool that returns an answer in plain English instead of just a list of links. However, most AI models contain data that is a year or two old. That means the answers you get don’t quite match the buttons you have on-screen today.
As of August, 2025, Ask Vic’s addresses that common problem by integrating directly with today’s content on Microsoft Learn. That has some key benefits for you:
- Always Up-to-Date:
No more waiting for manual updates — content refreshes automatically from Microsoft Learn on a daily basis.
- More coverage:
You now get access to much more content – more than 50k articles covering about 80 Microsoft products.
- Smarter Assistance:
Ask Vic can bring you back answers instead of just a list of articles based on keyword search. Click through links are still available for full articles and videos.
- Seamless Experience:
Ask Vic appears within the VisualSP panel you already know and love.
To help your users gain traction with this solution, we have pre-created common how-to prompts / questions across various Microsoft web apps. In one click, users can see an up-to-date answer focused on the tool they are browsing, as well as a) suggested help items, b) followup questions, and c) links to relevant Microsoft documentation that help them dig deeper where and how they want.