VisualSP empowers users with on-demand assistance, ensuring that help is readily available where and when they need it within the Microsoft 365 environment. While the platform excels in providing context-sensitive support, there may be instances where a help item needs to be universally accessible across all applications. In such cases, leveraging the All Applications scope becomes a valuable solution.
Creating a Help Item with All Applications Scope:
Access Edit Mode:
- Open the Help panel and click on the three ellipsis to reveal additional options.
- Enable Edit Mode to initiate the process of creating or modifying a Help item.
Click Add Item:
In the Template Gallery, click the Application scope dropdown and select All Applications:
Select the Blank Item template:
Finish configuring your Help item and click Save. Your Help item will now display across all applications in Microsoft 365.
Benefits of All Applications Scope:
Ubiquitous Accessibility: By utilizing the "All Applications" scope, the created Help item becomes accessible across the entire Microsoft 365 suite, eliminating the need for users to navigate to specific applications for support.
Consistent Information: Ensure a standardized experience by delivering consistent help content irrespective of the application. This is particularly beneficial for disseminating critical information or updates.
Efficient Communication: In scenarios where urgent or important information needs to reach all users, leveraging the "All Applications" scope streamlines communication without the need for users to access multiple help resources.
Centralized Management: Simplify the administration of help content by centralizing critical information that is relevant to all applications within the Microsoft 365 environment.
By following these steps and leveraging the "All Applications" scope, VisualSP users can effectively deploy help items that transcend individual applications, fostering a seamless and supportive user experience throughout the Microsoft 365 ecosystem.