How to manually update your name through the Help panel
VisualSP seamlessly integrates users into subscriptions based on email addresses; however, there are instances where the application may not automatically...
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Troubleshooting VisualSP
Troubleshooting problems with VisualSP
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Analytics page has an error message
You go to the VisualSP analytics page and you see this error: When encountering this error, it's important to troubleshoot... -
Unable to add a subscription admin
Problem: When you attempt to add a subscription admin, the interface tells you that the user doesn't match the subscription's... -
Log4J Vulnerability
On December 14, 2021, a critical remote code execution (RCE) vulnerability, identified as CVE-2021-44228, was discovered in the widely utilized... -
What is this usage spike and how did it get here?
Discovering an unexpected usage spike in your Analytics can be puzzling and raise questions about its origin and cause. When... -
Walkthrough With Embedded Images Is Slow to Load
Problem: When you attempt to preview or launch a Walkthrough and there is a discernable delay or latency in... -
Enabling Content Security Policy (CSP) Overrides
CSP Overrides allow an organization to modify the Content Security Policy of web pages to extend the support of VisualSP... -
‘suppresswalkthru’ parameter in multi-page walkthroughs
In a multi-page walkthrough, the ?vspo-suppresswalkthru=true parameter is automatically added to the end of the URL when a Call to... -
Test VisualSP as a different user
In the role of a Subscription Administrator, gaining a firsthand understanding of the user experience within VisualSP is crucial for... -
“Leave site?” warning message
When working in the VisualSP Editor, you may encounter a warning message in your browser that looks like this: This...
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