Auto activation of VisualSP for end users is not working
Problem End users are not automatically activated. The prompt still shows up for them to activate manually. Solution There might...
Troubleshooting VisualSP
Troubleshooting problems with VisualSP
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How to Reset Page Counts for Auto Show on Load
If you would like to reset the visit counter for a user and then test if the Auto Show on... -
Icons Not Displaying in Internet Explorer
Problem Some of the icons in the VisualSP Online interface do not appear, as illustrated below. Cause For these fonts,... -
After a successful installation, the VisualSP Help Tab doesn’t appear
Issue: After a successful installation, the VisualSP Help Tab doesn’t appear. Internet Explorer extension Solution: Confirm that Third-party browser extensions... -
Submitting Diagnostics Information
If you are experiencing any issues, our dedicated support team is here to help. To resolve an issue more efficiently,... -
Extension does not update or you see a message that it is incompatible with your version of Firefox
Issue: Extension does not update or you see a message that it is incompatible with your version of Firefox. Chrome... -
The .APPLICATION file can not be downloaded
Issue: The .APPLICATION file can not be downloaded – VisualSP Online site collection installer Edge Extension\Safari Extension Cause: Windows bug... -
I don’t see the administrator menu icon
If you don’t see the VisualSP administrator menu icon: There are three possible reasons: You do not have Administrator or... -
Users Not Prompted to Enable Internet Explorer Extension After Successful Installation
Problem Users don’t see the VisualSP Help Tab when visiting a site, page, or application where it should appear. This... -
How to check for the installed version – on-line
Go to the hamburger menu in the Help tab and click on Manage my Subscription: Scroll down to the Features...