How to manually update your name through the Help panel
VisualSP automatically activates your users into your subscription based upon their email address. Sometimes our application is unable to discern...
Troubleshooting VisualSP
Troubleshooting problems with VisualSP
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Analytics page has an error message
You go to the VisualSP analytics page and you see this error: This error can be caused by an ad... -
Unable to add a subscription admin
Problem: When you attempt to add a subscription admin, the interface tells you that the user doesn't match the subscription's... -
‘suppresswalkthru’ parameter in multi-page walkthroughs
In a multi-page walkthrough, you may have noticed a ?vspo-suppresswalkthru=true parameter added to the end of the URL when you... -
Test VisualSP as a different user
As a Subscription Administrator, there may be situations where you would want to experience VisualSP as a regular user. You... -
“Leave site?” warning message
You may notice a warning message in your browser like this: This is a warning from the VisualSP Editor that... -
Current status
This page will list any issues we are experiencing. All systems are currently running normally. -
VisualSP prevented from installing due to security update
Scenario When attempting to install the VisualSP application, you receive the following error: This error occurs even when running the... -
How to select a pop up window with the Element Selector tool
Problem You are creating a walkthrough where one of the steps is supposed to point to an element that “pop... -
“DTD is prohibited in this XML document” error
Issue: When a user tries to install VisualSP using the Installation Wizard, at the Validating Information screen they see the...