How to manually update your name through the Help panel
VisualSP automatically activates your users into your subscription based upon their email address. Sometimes our application is unable to discern...
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Troubleshooting VisualSP
Troubleshooting problems with VisualSP
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Analytics page has an error message
You go to the VisualSP analytics page and you see this error: This error can be caused by an ad... -
Unable to add a subscription admin
Problem: When you attempt to add a subscription admin, the interface tells you that the user doesn't match the subscription's... -
Log4J Vulnerability
December 14, 2021 Vulnerability Update Late last week, a critical remote code execution (RCE) vulnerability (CVE-2021-44228) was identified in the... -
‘suppresswalkthru’ parameter in multi-page walkthroughs
In a multi-page walkthrough, you may have noticed a ?vspo-suppresswalkthru=true parameter added to the end of the URL when you... -
Test VisualSP as a different user
As a Subscription Administrator, there may be situations where you would want to experience VisualSP as a regular user. You... -
“Leave site?” warning message
You may notice a warning message in your browser like this: This is a warning from the VisualSP Editor that... -
Current status
This page provides a real-time snapshot of the performance of the VisualSP App and critical infrastructure appliances. February 28, 2022... -
VisualSP prevented from installing due to security update
Scenario When attempting to install the VisualSP application, you receive the following error: This error occurs even when running the... -
How to select a pop up window with the Element Selector tool
Problem You are creating a walkthrough where one of the steps is supposed to point to an element that “pop...
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