Auto activation of VisualSP for end users is not working Problem End users are not automatically activated. The prompt still shows up for them to activate manually. Solution There might...
How to Reset Page Counts for Auto Show on Load If you would like to reset the visit counter for a user and then test if the Auto Show on...
Icons Not Displaying in Internet Explorer Problem Some of the icons in the VisualSP Online interface do not appear, as illustrated below. Cause For these fonts,...
After a successful installation, the VisualSP Help Tab doesn’t appear Issue: After a successful installation, the VisualSP Help Tab doesn’t appear. Internet Explorer extension Solution: Confirm that Third-party browser extensions...
Submitting Diagnostics Information If you are experiencing any issues, our dedicated support team is here to help. To resolve an issue more efficiently,...
Extension does not update or you see a message that it is incompatible with your version of Firefox Issue: Extension does not update or you see a message that it is incompatible with your version of Firefox. Chrome...
The .APPLICATION file can not be downloaded Issue: The .APPLICATION file can not be downloaded – VisualSP Online site collection installer Edge Extension\Safari Extension Cause: Windows bug...
I don’t see the administrator menu icon If you don’t see the VisualSP administrator menu icon: There are three possible reasons: You do not have Administrator or...
Users Not Prompted to Enable Internet Explorer Extension After Successful Installation Problem Users don’t see the VisualSP Help Tab when visiting a site, page, or application where it should appear. This...
“The application catalog does not exist” error Scenario You are using the VisualSP Configuration Wizard. When it reaches the step for Validating Information you see this error:...