Ask Vic is a Generative AI (Artificial Intelligence) tool for End Users to assist them in enhancing productivity in their daily work assignments.
If the Ask Vic assistant is not available in your subscription reach out to your customer success manager about how to get access to evaluate the feature.
Ask Vic indexes DAP Help Item content to help generate answers to user questions / prompts. It gives you a no-code way to steer the Vic’s responses to answers that are appropriate for your own organization’s best practices, customizations, and governance policies.
When new help items are created, they are automatically indexed for use in Ask Vic upon saving as Published.
When existing help items are updated, the subscription admin/editor may click the 2) “Update AI Index” button in the footer menu of the associated help item in order to schedule the indexing of the item. Indexing individual items generally only takes a few minutes, but this is dependent on app service load and the current job queue volume.
If the DAP help item is a ‘Web Page’ type pointing to an external page where the content has been changed – then you can manually click the ‘Update AI Index’ button to re-index it without editing the help item, itself.
The indexing process encompasses the Title, Description, and Content fields which include the walkthrough Step Title and Content; additionally, metadata such as the Icon and Publish state are also indexed for display and trimming purposes.
If the DAP help item links to or contains binary content including images, videos, PDFs and other document types, or content that is protected by permissions or firewall – the index can only ingest the metadata and Description text for the help item.