Welcome to VisualSP! We know how to help you understand tools and gain traction quickly. After all, that’s probably what you’re buying us for. 😊
This page is like the “You are here” kiosk at the shopping mall. Based on your current phase in our Proven Process, it helps identify the milestones, questions, and resources that are most likely to be helpful for you.
NOTE: If you’re viewing this page, it’s likely you have already done your Free trial and now have a paid subscription.
- If you haven’t had a trial yet, you can request we set one up for you here.
- If you are still in your free trial, you can find resources helpful during your evaluation on our ‘Thank you for installing’ page.
Phase 1 – Onboard to launch
Our goal is to have you launched for your first audience / use case within 30 days of your purchase.
- Set goals using our key metrics to identify what success looks like for you.
- Help your tech team pick and perform the right deployment methods.
- Live, hands-on help to create your first real-world help items together and build the you’ll need to carry on.
- What role will Vic play in your first use case? What custom prompts help your users get quick answers and value.
- Launch planning: Synch up with any related project plans, identify the must-have launch day content, and key milestones to know we’re ready.
Phase 2 – ROI rampup
We want you to demonstrate that VisualSP is paying for itself soon after launch with a data-driven ROI metric.
- Review metrics from your launch to make sure we got what we planned.
- Make sure we are building ROI quickly by scheduling pro-active engagement within the first few weeks after launch.
- Refine and add content to keep the momentum going.
- What can Microsoft Clarity teach you about user behavior?
Phase 3 – Broaden use case / audience
You were likely focused on just one web app or use case for your initial launch. We’ll help you find quick wins in related areas that you are probably already licensed for.
- Goals vs Actuals, and a round of applause for the wins we can document so far.
- If you were running a pilot launch, let’s get you launched to the full audience.
- Let’s apply lessons we’ve already learned with other organizations.
Phase 4 – Planning for the future
Now that you have a mature subscription that produces ROI consistently, we’ll help you evolve and solve other needs in your environment.
- What environment or policy changes are on the horizon in your organization, and how can VisualSP smooth them out?
- Do we need to re-visit the goals we set for key metrics?
- What new features have we released that offer value to your scenario?