“Leave site?” warning message
When working in the VisualSP Editor, you may encounter a warning message in your browser that looks like this: This...
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Troubleshooting VisualSP
Troubleshooting problems with VisualSP
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Current status
This page provides a real-time snapshot of the performance of the VisualSP App and critical infrastructure appliances. -
VisualSP prevented from installing due to security update
Encountering an error during VisualSP installation can be frustrating. The specific error message acts as a barrier, hindering the seamless... -
How to select a pop up window with the Element Selector tool
When creating a walkthrough in VisualSP, accurately selecting elements within pop-up windows is essential for providing precise instructions to users.... -
“DTD is prohibited in this XML document” error
Users encountering an error during VisualSP installation at the Validating Information screen may experience a setback in the process. This... -
Drop-downs in the Editor window are out-of-scale
Users experiencing issues with drop-down selectors appearing out-of-scale in the Editor window, particularly when using the Chrome browser, may find... -
Known issues – VisualSP
While VisualSP serves as a powerful tool for enhancing user experience and productivity within Microsoft environments, users may encounter certain... -
Help item created with a web page media type appears blank or throws an error
When creating a Help item with a web page media type, you may encounter an error resembling the following message:... -
VisualSP Help tab doesn’t appear in browser
Here are some troubleshooting steps to take if the VisualSP Help tab doesn't appear in your browser. The Help tab... -
How to check for the installed version – on-line
Ensuring that you are using the correct and up-to-date version of the VisualSP browser extension is crucial for optimal performance...
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