Subscription Administrators and Editors can create a banner that appears at the top or bottom of the page on both classic and modern pages.
Go into the help editor window by opening the Help panel and clicking the 3 ellipsis in the top right corner:
Click Enable Edit Mode:
Click ADD ITEM:
Under Add Item, select the Blank Item template.
In the Viewer / Media Type drop down, Banner should be selected by default.
Give it a title, then click into the Banner Content field to start adding your content. Add a link in the banner by clicking the Link Help Item drop down.
Learn more about adding links.
Click the Switch to Banner Settings button. On this screen you can change the background color of the banner and the text color.
You can position the banner at the top of the screen or the bottom with the Position on Page drop down.
You can also configure if the banner will appear in the help panel.
If you have multiple banners on a page, you can set the Priority to set the ordering of the different banners on the page.
Auto Show on Load
In the Navigation column, go to Load Behavior. On this screen you can configure the banner to auto show on load, which will automatically display the banner when a user visits the page. Here are some best practices unique to banners:
- Configure a banner to show multiple times when a user visits a page - specifically for a range of 1-3 in the Auto Show on Load field.
This allows the user up to 3 page loads to read the banner before it stops coming back.
- For most banners, the 'Continue autoload' option should not be enabled. By default, when a user clicks the 'x' to close an autoloaded banner, this stops the banner from ever auto showing again. This is commonly expected behavior for routine banners.
However, if a specific banner is critical in nature, toggle this option to Yes . This means that the 'x' button will close the banner, but it will load again until the requested page loads have all occurred.
- Add a start date for the auto show to begin.
- You should also add an end date for most scenarios. This prevents old banners from loading themselves accidentally after their usefulness has expired. The exception might be banners that are for governance reminders or onboarding purposes.