“DTD is prohibited in this XML document” error
Users encountering an error during VisualSP installation at the Validating Information screen may experience a setback in the process. This...
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Add CSS to a Help item
CSS can be used in the design and layout of VisualSP Rich HTML and Walkthrough Help items. There are some... -
VisualSP deployment best practices
Congratulations! You've made the smart decision to use VisualSP to provide in-context support to your users. The next thing to... -
Drop-downs in the Editor window are out-of-scale
Users experiencing issues with drop-down selectors appearing out-of-scale in the Editor window, particularly when using the Chrome browser, may find... -
Import a list of licensed users
If you have more users than licenses, you can restrict who can see licensed content by importing a list of... -
Insert an animated GIF into a help item
Elevate your help items in VisualSP by harnessing the power of animated GIFs. In this concise guide, we'll walk you... -
Using VisualSP to increase user engagement
You as the customer have invested in VisualSP as a support system for your organization. Naturally, you would like to... -
Send a link to a VisualSP Help item
Facilitating effective support for your users is crucial, and VisualSP provides a convenient feature that allows you to send direct... -
Hide the help tab from blocked or anonymous users
If you have more users than licenses and would like to hide the VisualSP Help tab from all those users... -
Inline Help tutorial
With VisualSP, you can create an inline help item within the context of a page. Here are the steps to...
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